Shipping policy

Thank you for shopping with Stride Airy! This Shipping Policy explains how we process and deliver orders, shipping methods, timelines, tracking, and related information.

1. Order Processing Time

All orders are typically processed within 1–2 business days after they are placed, excluding weekends and holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed, it will be shipped according to the delivery method you selected at checkout.

2. Shipping Methods & Carriers

We partner with trusted carriers to deliver your order, including:

USPS
UPS
FedEx

The available shipping options and carriers will be shown at checkout based on your delivery address.

3. Shipping Rates

Shipping rates are calculated at checkout and vary based on:

Order subtotal
Delivery destination
Shipping method selected

Free shipping promotions, if offered, will be automatically applied at checkout when eligibility requirements are met.

4. Estimated Delivery Times

Delivery timelines depend on the shipping method and your location. Estimated delivery timeframes are:

Region	Standard Shipping	Expedited Shipping
United States	7–12 business days	7–10 business days
International	10–25 business days*	7–15 business days*

* International delivery times are estimates and may vary due to customs processing, local carrier operations, or other delays outside our control.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package with the carrier’s tracking system.

If you did not receive a tracking email, please check your spam/junk folder, then contact us at Support@strideairy.com.

6. Shipping Restrictions

We currently ship to most destinations worldwide, but certain locations may be restricted due to carrier limitations or customs regulations.

If your address cannot be serviced, you will be contacted by our customer support team to discuss alternative options.

7. Customs, Duties & Taxes

For orders shipped outside the United States, your package may be subject to local import fees, duties, or taxes. These are determined by your local customs authorities and are your responsibility.

Stride Airy is not responsible for any customs delays, and we cannot predict the exact amount of fees that may be charged by your country.

8. Delivery Issues

If your tracking status shows that your order has been delivered but you did not receive it, please:

Check around your entryway, porch, garage, or with neighbors
Contact the shipping carrier to confirm delivery location
If you still cannot locate the package, contact us at Support@strideairy.com with your order number and tracking info

We will do our best to assist you.

9. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or arrives damaged: