FAQ's

What is your return policy?

We accept returns within 30 days of receiving your order. The item must be in new, unworn condition with all original packaging and tags in order to process a return for refund or exchange.

What shipping methods do you offer?

We offer a variety of reliable shipping methods, including UPS, FedEx, and USPS, to ensure your order arrives in a timely manner.

Do international orders require customs duties or taxes?

Certain countries/regions may be subject to import duties, taxes, and other fees. These charges are assessed by the local customs or courier service and are not the responsibility of Stride Airy. We cannot cover these fees or issue refunds for them.

When will my order ship?

Orders are typically shipped within 1-2 business days. Once your order has shipped, you'll receive a confirmation email with a tracking number to monitor the delivery status.

What should I do if my order hasn’t arrived?

If your tracking shows the order is not yet delivered, please check the tracking information for any updates.
If it shows as delivered but you didn’t receive it:

Check if the package was left at your door, with a neighbor, or in a secure location
Contact the courier (UPS/FedEx/USPS) for assistance
If you’re unable to locate it, please contact us for further support.

📧 Email Support@strideairy.com with your order number and relevant details.

What should I do if my item arrives damaged?

We’re very sorry for any inconvenience!
Please contact us within 48 hours of receiving the item with a photo of the damage:
📧 Support@strideairy.com
We’ll assist with arranging a refund, exchange, or compensation depending on the situation.

Can I modify my order after it's placed?

If your order has not yet shipped, we’ll do our best to accommodate any changes (such as size/ color/ address adjustments). Please contact us promptly with your request.

📧 Support@strideairy.com